Refund policy
Return Policy
Last Updated: May 29th, 2026
At CraveBox, we take food safety, quality control, and customer satisfaction seriously.
Because our products contain consumable food items, all sales are final and we do not accept returns or exchanges. Once a snack box has left our facility, we cannot verify that food products have been stored, handled, or maintained in accordance with applicable food safety standards. As a result, returned food products cannot be restocked, resold, or redistributed.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Snack boxes and food products
- Customized or personalized orders
- Gift orders
- Opened or unopened food items
- Promotional, clearance, or discounted products
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at info@cravebox.com.
To assist with our review, please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Upon verification, CraveBox may, at its sole discretion:
- Replace the affected item(s)
- Issue a store credit
- Provide a refund
- No Action
Lost or Delayed Shipments
Once an order has been transferred to the shipping carrier, delivery times are outside of CraveBox's control. However, if your package is lost in transit, please contact us and we will work with the carrier to resolve the issue.
Chargebacks and Payment Disputes
Customers agree to contact CraveBox directly to resolve any order concerns before initiating a chargeback or payment dispute with their bank, credit card issuer, or payment provider.
CraveBox vigorously contests fraudulent or invalid chargebacks. In the event of a dispute, CraveBox may provide supporting documentation including, but not limited to:
- Order records
- Customer communications
- Tracking information
- Delivery confirmation
- Carrier records
- Product descriptions and website disclosures
- Fraud-prevention and verification data
Chargebacks filed for orders that were successfully delivered, received as described, or otherwise comply with this Return Policy may be disputed to the fullest extent permitted by law.
Customers who initiate abusive, fraudulent, or repeated chargebacks may have future orders canceled or refused at CraveBox's sole discretion.
By placing an order, the customer acknowledges and agrees to this Return Policy and understands that food products are non-returnable due to food safety regulations.
Contact Information
For questions regarding this Return Policy, please contact:
CraveBox
1370 Welsh Road
North Wales, PA 19454
Email: info@cravebox.com
By placing an order with CraveBox, you acknowledge and agree to the terms of this Return Policy.
